Refund and Returns Policy

This returns policy relates to the Adaptive products on adaptivete.com only. We stand behind our products, and will gladly accept merchandise returns subject to the guidelines below.

Consumers may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. The Company operates a 21 days return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 21 days of dispatch.

Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a return materials authorisation number (‘RMA’). All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.

Returning Goods

To obtain an RMA number, please first call or email European Thermodynamics telephone: +44 (0)116 279 6899 or email: info@etdyn.com.

Goods that consist of software or are specially constructed or contain any of the hazardous substances referred to in Directive 2002/95/EC on the Restriction of the Use of Certain Hazardous Substances in Electrical or Electronic Equipment (‘RoHS’) may not be returned. Any static-sensitive Goods or moisture sensitive components (MSL) supplied in sealed packaging may not be returned if the blister or ‘peel’ packs in which they are supplied have been opened, tampered with or damaged.

The Customer should return the Goods as directed once an RMA has been obtained , clearly quoting the return materials authorisation number (RMA), Customer’s account number and order number on the outside of the package.

Any Goods returned within 21 days that are ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of 10% of the goods value.